Frequently Asked Questions

Frequently Asked Questions

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Frequently asked questions

You’ve got questions, and we have answers to some of our more frequently asked questions. If you are still not able to find the answer to your question here, drop us a line at and one of our staff members will get back to you promptly.

Q: How do I place my order?

A: Once you have found yourself on, you can sign-in to your account (or create a new one) on the login area or you can use the site without one.

To find the products you want, just click on shop and browse through our collection. As you come across products you like, click ‘Add to cart’ and you will see the shopping cart at the top right change and show the amount of items in the cart and their value.

When you have finished browsing, you can click on the cart and review everything you have put into it, as well as use any coupons you may have. You can then click ‘Checkout’ and fill in your delivery details and pay for the goods.

If you have difficulty completing this process, please email


Q: How do I use coupons?

You select products you want and proceed to the checkout. When you get to the checkout and you are filling out the delivery address, you can click on the text which says “Have a coupon? Click here to enter your code”. You can then enter as many voucher codes as you want and they will apply and reduce the price. You can then set the delivery address and date the same as if you were placing any other order. Some vouchers give you free delivery. To use this, simply click on “Free Delivery” after you apply your coupon.


Q: How does work?

A: Each member of staff selected to be a part of this incentive scheme will be allotted points by their manager. will then set up an individual member account and email the login details to the incentive scheme member where they will see their available points. These points can be used to buy any product available on this website.

Q: What if I don’t have enough points?

A: If you do not have enough points for your preferred gift you can buy points to make up the difference. You will be notified of this option at time of purchase if you do not have sufficient points.

Q: How long will my points last?

A: When you receive your account set up email it will contain all your information including when your points will expire and if your points do have an expiry date. You will receive a reminder one month and one week before any expiry to ensure you have time to use your points.

Q: How long will my order take?

A: On average, 7-10 working days for most of our standard product range, other specialty items may take longer. If you receive a confirmation email after you have placed the order and we do not contact you further,